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Honeywell Video Systems

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CUSTOMER SERVICE SUPPORT

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Sales and Support Services
800-323-4576
Customer Service 
Extension 1
Technical Support
Extension 2
Inside Sales
Extension 3
Video Pre-Sales Applications
Extension 4
FAQs

How Do I Get Started?

What Information Is Needed When I Call?

What does Honeywell do with the information given above?

What are the Shipping Options?

How Long Do I Have to Return the Defective Unit?

What Happens Once the Defective Unit is Received by Honeywell?


Q. How Do I Get Started?

To take advantage of the Advance Replacement Program, please contact Honeywell Customer Service at 1-800-323-4576, Option 1.

 

Q. What Information Is Needed When I Call?

  • Purchase order number to ship the replacement unit

  • Mode of transportation and any special handling requirements

  • Serial number of defective unit being returned

  • Detailed problem description of defective unit being returned.

  • Tech RA (if applicable)

 

Q. What does Honeywell do with the information given above?

  • We ship a replacement unit to you per your shipping instructions

  • You are invoiced for the replacement unit

  • You are charged a repair fee

  • We give you a Return Authorization for Credit (RAC) for defective unit. This number must be marked on the box when returning unit

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Q. What are the Shipping Options?

  • Same-day shipping from Honeywell for orders received before 2:00 PM, Eastern Standard Time

  • Next-day shipping from Honeywell for orders received after 2:00 PM, Eastern Standard Time

 

Q. How Long Do I Have to Return the Defective Unit?

  • The defective unit must be returned directly to Honeywell within 60 days of being invoiced

  • Reference the RAC number on the box(es) when shipping defective unit back to Honeywell

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Q. What Happens Once the Defective Unit is Received by Honeywell?

  • We will credit your account for the replacement unit amount

  • If returned unit is in warranty, credit will also be issued for the repair charge

  • If returned unit is out of warranty, the repair fee is charged to your account

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